This Privacy Policy governs the manner in which epoolsupply.com collects, uses, maintains, and discloses information collected from users (each, a "User") of the epoolsupply.com website ("Site"). This privacy policy applies to the Site and all products and services offered by e.com.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, credit card information, 

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about the user's means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. 

Web browser cookies

Our Site may use "cookies" to enhance User experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

epoolsupply.com collects and uses users' personal information for the following purposes: 

To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs. 

To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. 

To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. 

To administer a content, promotion, survey, or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails 

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the user may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

 

SMS Messaging Marketing

epoolsupply.com ("Website") is committed to protecting your privacy. This SMS Messaging Marketing section outlines how we collect, use, and protect your personal information in relation to SMS marketing communications.

Collection of Information

When you sign up for SMS marketing communications on our Website, we may collect personal information such as your name, phone number, and consent to receive SMS messages. This information is collected directly from you when you provide it voluntarily.

Use of Information

The personal information collected for SMS marketing communications will be used solely for the following purposes:

1. Educational Purposes: We may send educational content related to our products or services, including tips, guides, and tutorials.
2. Order Updates: You may receive SMS messages regarding updates on your orders, such as order confirmations, shipping notifications, and delivery updates.
3. Marketing Messages: We may send promotional offers, discounts, and information about new products or services via SMS messages.

Protection of Information

We are committed to protecting the privacy and security of your personal information. We implement reasonable measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

Opting Out

If you no longer wish to receive SMS marketing communications from us, you have the right to opt out at any time. You can opt out by replying "STOP" to any SMS message received from us. Once you opt out, you will no longer receive marketing messages, but you may still receive transactional messages related to your orders.

No Sale of Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. Your information is used exclusively by us to provide you with relevant SMS marketing communications. 

Changes to this privacy policy

epoolsupply.com has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our site, and revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: 

epoolsupply.com

2025 West Deer Valley Road,

Suite102

Phoenix, Az 85027

(602) 962-8188

support@epoolsupply.com